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Refund Policy for Moch Inc. Products – Books and Courses Sold via ClickBank Affiliate System

Last Updated: [11/11/2024]

At Moch Inc., we strive to provide our customers with high-quality educational products and services. Your satisfaction is our priority. Below, you will find our refund policy regarding the sale of our books and detective training courses through the ClickBank affiliate system.

Books Refund Policy

  • Eligibility for Refunds: Digital books purchased through ClickBank are eligible for a refund within 60 days of the purchase date.
  • Conditions for Refunds:
    • Digital Books: To request a refund, you must provide proof of purchase (receipt) and a statement explaining why the product did not meet your expectations.
  • Refund Process: To initiate a refund, please contact ClickBank support and provide the necessary purchase information. Once approved, refunds will be processed within 10 business days.

Courses Refund Policy

  • Eligibility for Refunds: Our detective training courses come with a 30-day satisfaction guarantee. If you are not satisfied within 30 days of your initial enrollment, you may request a refund.
  • Conditions for Refunds:
    • Completion Cap: If you have completed more than 30% of the course content, your refund request may be subject to review and may not be granted.
    • Digital Access & Materials: If the course includes digital content, you must agree to cease any use and access to materials upon receiving a refund.
  • Refund Process: To request a refund for the course, contact ClickBank support within 7 days of your initial purchase, providing your order details and reason for the request. Refunds will be processed within 10 business days upon approval.

General Conditions

  • Non-Refundable Items: Any fees associated with shipping, handling, or processing are non-refundable.
  • Multiple Refund Requests: Customers with multiple refund requests may be subject to a review and potential denial based on purchase history and refund behavior.
  • Abuse of Policy: Any abuse of the refund policy, such as attempting to claim refunds for fully utilized products or repeated refund requests without valid reasons, may lead to a denial of refunds and termination of customer accounts.

Contact Information for Refund Requests:

We appreciate your business and commitment to learning with Moch Inc. If you have any questions or need support, please reach out through the channels provided above.